Customer Success Manager Benelux

Influencer marketing is exploding and changing the marketing landscape fast. Built with the best off-class technology, Join is the leading influencer marketing platform that allows influencers, brands and agencies to collaborate worldwide.

Join is a platform for all influencer marketing needs, all-in-one and fully automated. We believe in human driven AI-technology to enhance marketers and influencers. Our mission is to simplify every aspect of influencer marketing so that users can focus on the best possible collaborations – in a personal manner.

We’re looking to expand our sales team with a Customer Success Manager

Your Role

Every brand should experience the power of authentic and genuine branded content. Join dramatically simplifies the collaboration for influencers and brands at scale. We are looking for a Customer Success Manager to help our clients in getting the best results out of our platform and support them in reaching their campaign objectives.

Responsibilities
  • As a Join Customer Success Manager, you are the proud frontline of our company. With top-notch communication and consultancy skills, you’ll use your serious knowledge about our product on the one hand and influencer marketing on the other to offer innovative strategies and solutions that fit the individual clients needs.
  • We need a CSM who can provide in-depth (online) onboarding and training sessions, supporting customers with their of Join products and ensuring they get the most out of our software.
  • Working on an outbound basis, you’ll manage your own set of clients. Learning every detail about their needs and motivations, it’s your job to ensure they both love our platform and achieve their individual goals.
  • You’ll use your natural affinity with sales to drive each client to retain and renew their contract with us. Plus, you’re not afraid to up-sell when the opportunity arises.
  • We need someone who can act as Voice of Customer, liaising with other departments to share client feedback on the product, service, and requirements.
What we are looking for
  • You are fluent in Dutch and English and preferabelly one of the following languages: French, German. This makes sure that communication with all of our clients is seamless.
  • A relevant Bachelor or Master degree
  • 2+ years experience with top quality customer interaction, preferably at a SaaS company
  • Affinity with influencer marketing and social media
  • You love to build and maintain relationships, plus the customer is always your number one
  • You’re a quick thinking and creative problem solver
  • Exceptional time management, communication, and organizational skills
What we offer
  • An awesome role within a fast-growing start-up in a brand-new office in Haarlem
  • Ownership and responsibility: you will be empowered to make a difference and introduce your own ideas
  • Competitive salary

We’ve hit product-market fit and we have amazing customers. We’re building out our team and hand you the opportunity to be a part of the journey.

We expect a high degree of self-direction. We make it a priority to work with people who learn fast and have an entrepreneurial spirit. At Join you will have plenty of opportunities to learn and grow. We’re a fun team that works hard. Our current teammates are easy going people who roll-with-the-punches. You should be flexible and pleasant to work with. We believe in transparency and an ego-free culture.

Are you interested in this position? Contact careers@join.marketing